Shipping & Handling

We take delight in serving our customers in Australia, Canada, the United States, and the United Kingdom.

 

Shipping Costs

We offer two main shipping options for your convenience:

Standard Shipping: Free

Expedited Shipping: $4.99

Express Shipping: $29.99

  

Delivery Timelines

Standard Shipping: Expect your package within 10 to 15 business days.

Expedited Shipping: Fast-tracked delivery within 5 to 10 business days.

Express Shipping: Fast-tracked delivery within 1 to 3 business days.

 

Our Shipping Partners

To ensure your order is safely and promptly delivered, we collaborate with renowned courier companies including UPS, DHL, Royal Mail, FedEx, and Canada Post. Each package is trackable via an online system and insured for damage or loss.

 

Order Handling and Dispatch

Orders are typically dispatched within 1-3 business days from our warehouse closest to your location, ensuring speedy delivery. Each order includes tracking from dispatch to delivery. Note that the processing time is not included in the stated shipping time.

All orders will typically be dispatched within 1-3 business days from our warehouses.

We ship from the warehouse closest to you, so we can get your order to you as quickly and all orders will include tracking from dispatch to delivery.

Livinglife Beauty is not responsible for delays, unclaimed, returned to sender, lost, damaged shipments, or orders sent to incorrect, invalid addresses. It is always in our best interests to ensure you receive your parcel promptly and we will assist as much as possible to trace a missing parcel. Please feel free to email us at info@livinglifebeauty.ca if you would like assistance with your package.

 

Order Status

Upon shipping your order, we'll promptly send you an email containing your tracking number. You can monitor the progress of your delivery by visiting the Order Status page. Rest assured, we're committed to ensuring a smooth and efficient delivery process for all our customers.

 

About your order

 

I received a damaged/defective item. What should I do?

We apologize for this situation. Contact us describing the problem and attaching a photo or video if necessary as proof, and we will find a solution immediately.

 

I am not satisfied with my order. Can I get a refund?

Yes, you have 30 days from the date of receipt of your order to return any product that you are not completely satisfied with.

For more information, please visit our 30-day Money-Back Guarantee page.

 

My order tracking shows no updates.

If your order has just shipped, please allow 1-3 business days for tracking to update in the system.

If your order shows the 1st tracking scan, but has since not been updated, then don't panic - the gap between the 1st and 2nd scans is 90% of the transit time. This does not mean your order is delayed.

 

The delivery time has already passed, and I still haven't received my order.

We apologize for this situation. Did you receive the shipping confirmation e-mail of your order?

If your order has been shipped for more than 3 weeks, contact us with your order number, and we will launch an investigation and get you back to you within 12 hours.

 

My order says -Delivered- but I haven't received my order yet. What should I do?

In these cases, we recommend getting in touch with the courier or shipping provider ASAP - - they’ll usually resend your package the next working day or ask you to pick it up at their offices. If your order has been marked as delivered, but you haven’t received it, please follow these next steps:

1- Search around your door for a notice of attempted delivery.

2- Look around the delivery location.

To protect your order from theft or weather, some delivery drivers might leave it around the bushes, in a grill, in a plastic bag, around your porch or in another place where it can be protected.

3- Make sure someone else hasn’t received your package

A neighbour likely received your order or a family member is available in your residence.

 

Can I cancel my order?

Yes, if you want to cancel your order, please tell us immediately within 12 hours.

All you need to do is e-mail us with the subject line Cancel Order.

 

How to place an order?

Choose your items and click the Add To Cart button, repeat for each item, then go to your cart and follow the steps to complete your order until payment is confirmed.

Once payment is confirmed, your order will be forwarded to our warehouse for preparation.

We will then send you an order confirmation email to let you know that your order has been shipped.

 

Payment

 

What payment method do you accept?

We accept Visa, Mastercard, American Express, Paypal, Apple Pay, Google Pay, Discover and Diner Club.

We also offert Sezzle.

Buy Now, Pay Later.

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Split your entire online purchase into 4 interest-free payments, over 6 weeks with no impact on your credit.

 

Is the payment secure?

Our store is absolutely secure, and we have an SSL encryption system to protect your personal and confidential data. We use the secure payment systems of Stripe and Paypal.

 

You want to ask us a question. We'd love to hear from you!

Don't hesitate to contact us. We can be reached by email at infolivinglifebeauty.ca or by our chat support at the main menu and we'll get back in a moment.